1 reviews | Active since Mar 2013
Disgusting online service - Makro
I would like to make a complaint and would like that this matter is sorted out IMMEDIATELY
I placed an order on the 9th June 2020 for a PS4 game the Last of us part 2. The release date for the product was the 19th June 2020. Two days after the purchase was made and received a successful order placed and funds were take i get a email with a cancellation of order!
I then came to realize that my order was cancelled however my account (* i used my RCS account) was debted of the amount. And received an email that my order was success
When i called your call center i was told there was no stock of the item hence the cancellation. However I was just on your website and the game is in stock
To make this situation more disgusting my funds were not even transferred back into my account. As the money was already taken!!!! I have been hold on the call center for 17 minutes and immediately when the call was answered the agent dropped the call. It has been 10 days and my funds have still not been reversed into my account!!!!!!!!
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have received confirmation that you have been refunded.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have received confirmation that you have been refunded.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team