RM
Rachel M
1 reviews | Active since May 2019
29 May 2019, 15:46
DISGUSTING ONLINE SERVICE FROM MAKRO
Wow, what a joke. my order has taken more than 3 weeks to be delivered, with Makro taking me back and forth, even at some point delivering the wrong order to my house. Now, just when i thought my war with them is over, they call me to tell me an "Eddie" has signed for my order. mind you, this is someone i dont know so i guess my order has been delivered to the wrong address, so thats another mishap again!!!!
I am tired of dealing with Makro, in fact i am fed up beyond belief. At this point, just give me my refund so i can go buy at a reliable store. What a DISGUSTING SERVICE!!!!
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Replies (2)
Makro's replyOfficial
29 May 2019, 16:19Good day Rachel, Thank you for bringing this to our attention. We are sorry you had to experience this type of service. We can assure you that this is certainly not what we want happening to any of our customers. We at Makro strive to make sure that customers are assisted in the best way possible to ensure that all customers are getting the service they deserve. In this case, we are currently in contact with the courier management in order for us to get to the bottom of this. We will have our team look into this so that corrective measures are put in place to better our customer experience.
We understand that you have made the decision to no longer shop with us, but please allow us the opportunity to resolve this for you. Warm Regards,
Makro Hellopeter Team
We understand that you have made the decision to no longer shop with us, but please allow us the opportunity to resolve this for you. Warm Regards,
Makro Hellopeter Team
Makro's reply29 May 2019, 16:19
Official
Good day Rachel, Thank you for bringing this to our attention. We are sorry you had to experience this type of service. We can assure you that this is certainly not what we want happening to any of our customers. We at Makro strive to make sure that customers are assisted in the best way possible to ensure that all customers are getting the service they deserve. In this case, we are currently in contact with the courier management in order for us to get to the bottom of this. We will have our team look into this so that corrective measures are put in place to better our customer experience.
We understand that you have made the decision to no longer shop with us, but please allow us the opportunity to resolve this for you. Warm Regards,
Makro Hellopeter Team
We understand that you have made the decision to no longer shop with us, but please allow us the opportunity to resolve this for you. Warm Regards,
Makro Hellopeter Team
RM
Rachel M's updateReviewer Update
03 Jun 2019, 07:56Will my order ever be sorted? it is now 3rd May and I still have not received my order from Makro. I feel like taking these people to the consumer ombudsman
RM
Rachel M's update03 Jun 2019, 07:56
Reviewer Update
Will my order ever be sorted? it is now 3rd May and I still have not received my order from Makro. I feel like taking these people to the consumer ombudsman