Disgusting Online Service

I purchased a Huawei E3531 Wireless cellular Modem online on the 10th of October and paid the amount immediately and till date my purchase hasn't been delivered. So I sent an email on the 14th enquiring about my purchase but still no one even bothered to respond or call me back with feedback about my purchase and again I sent an email on the 17th and still nothing no one has bothered to call and today when I call all that's being done is that I get transferred to the online department and it just rings and rings and rings and after that no answer or it just gets dropped, which for me is unprofessional and ********* behaviour especially from such a business I am highly disappointed and disgusted by this. If you guys don't want business say so and transfer my money back cause there are other places that I can get a modem from. It's been over a week actually 2 weeks now.