Disgusting Online Experience

What an absolutely pathetic and disgusting experience and ervice I've received when ordering online. I completed an online order on the 26 August 2022. Firstly one of the order quantities was delivered incorrectly and till today I'm waiting for a call from your Makro Woodmead branch to rectify this and nothing yet Secondly your online SLA does not stipulate 2-5 WORKING DAYS, just 2-5 days which technically means my order is out of SLA. Has anyone at Makro shown any decency to rectify this error. NO Now I've received a notification that there are items cancelled because YOU as a store cannot fulfill a simple order timeously I've had to spend over R200 making phone calls to follow up on errors that YOUR company made and instead of offering a different version of what I've ordered you are now charging me a unit quantity amount and not the deal amount I paid for My order was supposed to be delivered today as discussed with Lux yesterday and guess what!!!! It's been scheduled for Sunday, how much more inconvenient do you want to make my life???? What a total inconvenience, pathetic and disgusting experience I have even written in Facebook with no response. It is now nearly 2pm, I still don't have any form of communication NEVER PURCHASING ANYTHING AGAIN FROM MAKRO And I will be contacting the Ombudsman regarding this regardless of if you want to provide me with the contact details or not