NB
Nicholas B
1 reviews | Active since Jan 2013
25 Oct 2025, 08:03
Disgusting Makro service
So I purchased an item online on 25 September 2025, payment was successful and I waited for the item to be delivered. On 3 October 2025, Makro initiated a refund no explanation given, just issued a refund. I queried this as I was waiting for this item. I sent 2 queries and received 2 different responses. FIRST response no stock, I checked item was still online only now for double the price. SECOND Response, we will check and get back to you.
My issue : I was hugely inconvenienced by this and Makro is not taking any responsibility. I would like this item at the price I paid for it.
But I don't think Makro gives a damn about customers hence the on response to my emails
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Nicholas B's updateReviewer Update
28 Oct 2025, 07:51So this is the response I received:
"Dear Nicholas,
>
> We wish to inform you that order was cancelled due to a pricing error detected on our platform.
>
> Please note that our policy requires us to cancel any orders placed at incorrect prices. This policy applies to all transactions, including those with our valued suppliers, to ensure accuracy, fairness, and compliance across the board.
>
> We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or require assistance, please feel free to contact us.
>
> Thank you for your continued partnership.
>
> Kind regards,
What generic nonsense is this? They couldn't even post this themselves.
It took them almost 2 weeks to realise the error they made, while I just waited for the item I purchased, and yet there was no accountability from Makro.
Still would like them to honour my price which I paid and deliver the item.
The problem with these huge retailers is that they don't care!
"Dear Nicholas,
>
> We wish to inform you that order was cancelled due to a pricing error detected on our platform.
>
> Please note that our policy requires us to cancel any orders placed at incorrect prices. This policy applies to all transactions, including those with our valued suppliers, to ensure accuracy, fairness, and compliance across the board.
>
> We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or require assistance, please feel free to contact us.
>
> Thank you for your continued partnership.
>
> Kind regards,
What generic nonsense is this? They couldn't even post this themselves.
It took them almost 2 weeks to realise the error they made, while I just waited for the item I purchased, and yet there was no accountability from Makro.
Still would like them to honour my price which I paid and deliver the item.
The problem with these huge retailers is that they don't care!
NB
Nicholas B's update28 Oct 2025, 07:51
Reviewer Update
So this is the response I received:
"Dear Nicholas,
>
> We wish to inform you that order was cancelled due to a pricing error detected on our platform.
>
> Please note that our policy requires us to cancel any orders placed at incorrect prices. This policy applies to all transactions, including those with our valued suppliers, to ensure accuracy, fairness, and compliance across the board.
>
> We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or require assistance, please feel free to contact us.
>
> Thank you for your continued partnership.
>
> Kind regards,
What generic nonsense is this? They couldn't even post this themselves.
It took them almost 2 weeks to realise the error they made, while I just waited for the item I purchased, and yet there was no accountability from Makro.
Still would like them to honour my price which I paid and deliver the item.
The problem with these huge retailers is that they don't care!
"Dear Nicholas,
>
> We wish to inform you that order was cancelled due to a pricing error detected on our platform.
>
> Please note that our policy requires us to cancel any orders placed at incorrect prices. This policy applies to all transactions, including those with our valued suppliers, to ensure accuracy, fairness, and compliance across the board.
>
> We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or require assistance, please feel free to contact us.
>
> Thank you for your continued partnership.
>
> Kind regards,
What generic nonsense is this? They couldn't even post this themselves.
It took them almost 2 weeks to realise the error they made, while I just waited for the item I purchased, and yet there was no accountability from Makro.
Still would like them to honour my price which I paid and deliver the item.
The problem with these huge retailers is that they don't care!