1 reviews | Active since Nov 2021
Disgusting makro service.
Thanks to hello peter post makro springfield has refunded me for the not so smart sinotec tv that i purchased after being **** to by the sales man that its an android smart tv. When i complained about it the tv was booked in for assesment and was still returned faulty. I was then told by a salesmans the only why out to solve this issue was to purchase a android tv box. Took it home and connected to my tv it worked for 2 weeks and then stopped. Took the box back to makro and said they sending it in for assesment. In that time that they took it for assesment they have refunded me for the tv. Now they contact me and say the box is ready for collection. I dont need that box anymore as they have refunded the tv and they are refusing to refund me saying that the box is back from repairs and i must take it back. 1. The box is just over a month old and why should i have paid full price for a new unit just to have it repaired. 2. If i was not **** to about the tv being a smart tv i would not have bought the box. 3. The lady that called me was rude just as rude as the one in the returns department .supervisor for dept is same and the manager equally as rotten. He had the nerve to tell me if i feel im being not treated fairly i can take it up with whoever i want and refused to listen to me saying that i was not forced into buying the box. Hellllllooooo yes if i was not ******* into buying the tv then then i wouldnt have been trying to resolve the issue by buying the box which only worked for 2 weeks. Makro is a bunch of ***** who are ********* and have staff that are just commision driven into selling ****. If ever you are in makro purchasing a high ticket item just watch how quickly a salesman will appear to put his little sticker on it just to get commision. They have no product knowledge and just bull**** people about the products.
I have requested the as*****t report and this is the response i get from them :::::
::::::::::::::::Kindly note that the replacement cannot be granted due to the findings from the technician after assessing the unit.
Without the technician and Service Centers' approval for a replacement or credit, Makro Springfield cannot assist further with a replacement.
Unfortunately, we do not have Nology contact details and have been advised to request them at Makro Springfield.
Please be advised that should you not be happy or satisfied with the feedback provided can refer the matter to the Consumer Goods And Services Ombuds who can assist you in reviewing our resolution.
I hope you find the above in order.
Thank you and have a lovely day further.
Regards
Mpho Moruthane
Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
Strange how they do not have they suppliers contact details yet they purchase products from them. If they really sent it in for assesment who did they post it to and to what adress. HELLLO HELLLO THE SUPPLIERS CONTACT DETAILS IS ON THE BOX. THEY ARE BASED IN GAUTENG
Contact :***
Email : ***
Address : 122 Bavaria road
Unit 4 Louwlardia business park
Centurion
There i have done your job for you in getting the contact details now all yoy have to do is Fone and ask them for the assesment report.
Makro is a bunch of ***** and they even contradict themselves by one person sayings its tested instore and the other says it went to nology for assesment. Its no wonder they cannot give me an assesment report.
My advice to anybody out there thinking of buying electrical items to stay away from makro .they not that cheap on products anyways. Rather deal with more reputable companies thats willing to listen to the customer than taking him for a fool.
I have requested the as*****t report and this is the response i get from them :::::
::::::::::::::::Kindly note that the replacement cannot be granted due to the findings from the technician after assessing the unit.
Without the technician and Service Centers' approval for a replacement or credit, Makro Springfield cannot assist further with a replacement.
Unfortunately, we do not have Nology contact details and have been advised to request them at Makro Springfield.
Please be advised that should you not be happy or satisfied with the feedback provided can refer the matter to the Consumer Goods And Services Ombuds who can assist you in reviewing our resolution.
I hope you find the above in order.
Thank you and have a lovely day further.
Regards
Mpho Moruthane
Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
Strange how they do not have they suppliers contact details yet they purchase products from them. If they really sent it in for assesment who did they post it to and to what adress. HELLLO HELLLO THE SUPPLIERS CONTACT DETAILS IS ON THE BOX. THEY ARE BASED IN GAUTENG
Contact :***
Email : ***
Address : 122 Bavaria road
Unit 4 Louwlardia business park
Centurion
There i have done your job for you in getting the contact details now all yoy have to do is Fone and ask them for the assesment report.
Makro is a bunch of ***** and they even contradict themselves by one person sayings its tested instore and the other says it went to nology for assesment. Its no wonder they cannot give me an assesment report.
My advice to anybody out there thinking of buying electrical items to stay away from makro .they not that cheap on products anyways. Rather deal with more reputable companies thats willing to listen to the customer than taking him for a fool.
