DISGUSTING MAKRO ONLINE & MAKRO CAPE GATE ONLINE DELIVERY SYSTEM

TO BEGIN I WOULDNT EVEN GO SO FAR AS 1 STAR. I am absolutely furious with the service I received from Makro Online. On Wednesday, I ordered two bicycles — a blue Raleigh 16" and a pink Raleigh 20" as my children’s Christmas gifts. I received the delivery notifications, only for everything to go downhill from there, I've never had an issue with collection ever. On Thursday afternoon, I was told a driver had been assigned. Because this was being delivered to my business address, and we close at 17:00, I contacted the driver myself. He was still in Bellville and nowhere near Killarney Gardens. I told him clearly that he would not make it on time and asked for the delivery to be moved to Friday, He agreed and I received a failed delivery notification and that they would attempt tomorrow again. Friday came with ZERO updates. No call. No message. No attempt to fix the failed delivery nothing. I spent the entire day trying to reach Makro, only to finally reach someone online who then casually told me it would be rescheduled for Monday because we close at 3pm. I was relieved. Then on Saturday morning, out of nowhere, I get another message saying a driver has been assigned again to a business address that is closed on weekends. I contacted the driver immediately and asked him to reschedule for Monday as promised. Moments later, I receive a notification that Makro had refunded my entire order WITHOUT my consent. I then had to place the order AGAIN on Saturday, I received an invoice for the bikes and i finally thought I could breathe. . On Sunday, Makro cancelled the pink bike. When I checked online, the price had magically doubled to R2,800. And after all of this chaos, all the store and online staff could say was, “Sorry.” As if that fixes days of incompetence, miscommunication, and their complete inability to handle a simple delivery. That bike went out twice!!! for that price. I feel ****med and completely distraught. When I tell you how i burst into tears on Sunday on the phone with a Makro online consultant.! This was supposed to be my kids’ Christmas gifts. Instead, Makro turned it into a stressful, infuriating mess. Your negligence from your online system to your stores is absolutely unacceptable I don't ever think I will ever place an online order again..