CM
CYNTHIA M
1 reviews | Active since May 2011
30 Dec 2015, 09:47
DISGUSTING, LAZY, NO DEDICATION - REPLACE THEM
I have never ever experienced anything like I did on 29 December 2015 at Makro at about 17h00. The staff is noisy, stands all over the place having screaming conversations with each other. I asked a Coloured lady, Marlene to help me find someone to assist in the swimming pool section. She actually went out of her way to find Tsepo who eventually came after about 10minutes of waiting, With an attitude of note. His greeting was \hi guys". Please note I will be 60 years old on the 1st of January and am most definitely not a guy. Your staff needs training urgently<br> <br> They know nothing when asked about products"
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
31 Dec 2015, 11:47Hello errelle,
Thank you for raising your concern with us,
We have addressed all issues raised with us, and we hope you will notice changes next time you visit the Strubensvalley branch - your feedback would be much appreciated.
Over and above that corrective measures have been taken regarding the staff member concerned and necessary training be given.
Please accept our sincere apologies for any disappointment or inconvenience this matter has caused.
Thank you once again for letting us know about this incident - it is only through Customers like yourself who communicate to us about the bad service received from any of our Stores so that we can make improvements.
Regards
Mmule Moropa
Thank you for raising your concern with us,
We have addressed all issues raised with us, and we hope you will notice changes next time you visit the Strubensvalley branch - your feedback would be much appreciated.
Over and above that corrective measures have been taken regarding the staff member concerned and necessary training be given.
Please accept our sincere apologies for any disappointment or inconvenience this matter has caused.
Thank you once again for letting us know about this incident - it is only through Customers like yourself who communicate to us about the bad service received from any of our Stores so that we can make improvements.
Regards
Mmule Moropa
Best regards,
Makro's reply31 Dec 2015, 11:47
Official
Hello errelle,
Thank you for raising your concern with us,
We have addressed all issues raised with us, and we hope you will notice changes next time you visit the Strubensvalley branch - your feedback would be much appreciated.
Over and above that corrective measures have been taken regarding the staff member concerned and necessary training be given.
Please accept our sincere apologies for any disappointment or inconvenience this matter has caused.
Thank you once again for letting us know about this incident - it is only through Customers like yourself who communicate to us about the bad service received from any of our Stores so that we can make improvements.
Regards
Mmule Moropa
Thank you for raising your concern with us,
We have addressed all issues raised with us, and we hope you will notice changes next time you visit the Strubensvalley branch - your feedback would be much appreciated.
Over and above that corrective measures have been taken regarding the staff member concerned and necessary training be given.
Please accept our sincere apologies for any disappointment or inconvenience this matter has caused.
Thank you once again for letting us know about this incident - it is only through Customers like yourself who communicate to us about the bad service received from any of our Stores so that we can make improvements.
Regards
Mmule Moropa
Best regards,