Disgusting Experience with Makro Online!! Give me back my money!

MAK*** - Placed an online order last friday (21st March 2025), Paid via Capitec pay, Only for Makro to take my money and leave my online order as 'awaiting payment'. Phoned them on Saturday for the consultant to say i must send proof of payment to an email address. I do so and hear nothing back. I phoned again yesterday 24 March 2025 and was told to call later as they were OFFLINE!!!! Phoned again today 25 march 2025 for them to say i need to email proof of payment again!!! I told them i want my money back. Only for the consultant to tell me that if the refund goes through itll be 7-14 working days before i get my money!!! WHAT THE HELL!!!! You are quick to take money Makro but dont want to provide the product or a refund. I will never ever order from you again. I will be telling anyone thatll listen about this terrible experience as well! I AM FURIOUS!!