Disgusting delivery service.

Makro offer free delivery and tell you the SLA is 7 days to deliver. Then after 7 days you query and they tell you 7 WORKING days (I thought Makro operate 7 days a week?). Now they say there are high volumes and the wait will be longer. The call centre dont answer the phone. Disgusting service - to say the least. Rather charge for deliver and get it to the customer.....