Disgusting customers service of its worst kind!!

Went to do shopping at Makro Strubensvalley and experienced the worst kind of customer service. All I asked for was an explanation as to why a customer is moved from the back of the queue to a till and all could gather was bulk and no further explanation and from that point the 4 ladies rounding up the till started making fun of the situation and also involved other customers.

TWO ARE CASHIERS AND 2 ARE GAURDS DIMAKATSA MAKOTLI NTOMBI AND A FOURTH.

I approached them when it was my turn to pay and the lady with the red and white beads went on and yelled at both myself and my wife, I asked for a manager who was calm and he apologised, however the lady was whispering and saying things in Sepedi/north sotho and I advised her I speak more than nine languages fluently and understood clearly what she was saying. Both my wife and I are regular shoppers at Makro particularly Riverside four ways and have never experienced such disgusting service by customer facing persons.

She even went on to say that I think I can get her fired, its not my place and not even intention. All I can say is that as a professional through my likened in contacts, I will get the highest ranking persons email address at Massmart, these ladies deserve to be far away from tills and not serving customers, should be packaging or in fridges packing fish.

In customer services impression is everything, I had to repeat myself 4 times that I'm a customer which she clearly is not in touch with. Lastly security personnel had no reason to entertain any conversation I had with the cashiers as I was of no security concern.