Disgusting Customer Service MAKRO

I ordered 1 Movelo 26" bicycle (R1999) and 2 bar chairs online on 28 November 2024. The website stated split delivery with the bicycle being delivered on Saturday 30 November 2024 and the chairs by 6 December 2024. On Friday night at 22:08 I received an email stating 'Delivery Delayed' and apologies for the delay. We will notify you when the order is on the way.

Monday - nothing. I phone into the Makro Online call center and get told they will follow up with the store and send me an email with their response. I'm still waiting. I hone again on Tuesday morning, to be told they will escalate the query, follow-up with the store - Makeo Alberton and get back to me. I have just called the call center now for the 3rd time - this agent now tells me there is no stock and I will get a refund from the store. THIS IS NOT GOOD ENOUGH. It was on special (R1000 off), they have had my money from 28 November and now I get told "NO STOCK". I held on the line for 20 minutes whilst the agent tried to get hold of the store. She eventually came back to me and said the store is not answering and gave me the number. I need to try get hold of them. I don' want to hear that is was Black Friday therefore the orders were delayed or any other excuse.