Disgusting customer service from Makro Edenvale and Samsung SA

We had purchased a Samsung top loader washing machine from Makro Edenvale in May 2020. On 23 December we went in to Makro Edenvale and reported the washing machine was not working under warranty. They said it would take 3- 4 days to process and someone would be in contact with us to arrange a service. On Tuesday the 28th December 2020 we contacted Makro Edenvale to follow up as no one had yet been in contact. They suddenly now told us their technician would only be back on Monday the 6th January 2021. On Monday the 6th January 2021 we again contacted Makro Edenvale. Now they told us it is Samsungs' issue and we would need to contact them directly. I am furious at this point. The washing machine was bought through Makro Edenvale, so i feel they should have the processes to deal with Samsung which is one of their suppliers on behalf of Makros' customers. We have had the phone put down on us when phoning Makro Edenvales' large appliance department, we have spoken to the manager of the department. Their continuous answer of "Someone will contact you" is not happening. We have lost countless hours and wasted so much airtime trying to get this issue sorted, nevermind the inconvenience caused by not being able to do washing for a family of 6. It is now the 12th January 2021 and we are still waiting. Between Samsung, whom we have also been in contact with, which has also led nowhere, and Makro Edenvale, I am highly disgusted with their lack or non existant "customer service". If this is the service you get with the already standing Warranty, imagine paying for the extended warranty and getting this service. One of the reasons in my opinion, an extended warranty is just a ****.