Disgusting Customer Service

Good day,

Thank you very much for your reply, it is greatly appreciated.

I have sent a copy of my bank statement to makroonline.support.co.za

I look forward to your response.

Kind regards,
Barbara

Good day.

Yes I did receive an email from that individual. I have forwarded my bank statement to that address as requested.
I look forward to your response.

Many thanks,
Barbara

Good day.

No, I have still not received my refund.

Good day.
This is getting ridiculous.
How many times and to how many people must I send my bank statements to?
I'm an honest person and I understand there are lots of ************ people out there, but why must I keep having to prove myself because of *********** Makro staff who can't process a simple refund?!
Beyond frustrating!!!!

I understand this.
However, I have already sent my bank statement for October to Babalwa from Makro Customer Care reflecting my purchase, as well as my January to March statements reflecting NO refund.
I see no reason why you would require bank statements other than the ones I have already sent, as I only returned the TV Box in January.
I think it's preposterous that there is zero communication between the customer care and refund departments.
Why should I resend these documents, that I have already sent?
Someone is clearly not doing their job properly!

Good day,

I've sent the requested bank statements to the email sent to my account.
I hope this time it will be sufficient and I await your response.

Regards,
Barbara

I am in utter disbelief, but yet I shouldn't be.
I can't believe how thick the people working at Makro are.
I sent through my bank statements, yet again.
So they noted a refund for R448 was indeed processed in October.
Yes, it was. I have bought 5 TV Boxes from Makro in the past year as I run displays on my monitors at my takeaway. I returned a faulty one in OCTOBER and a refund was issued and so I bought another TV Box.
Then the TV Box I purchased in OCTOBER gave me issues, so I logged a return on the 13th of JANUARY. I received an email back from Makro on the 14th of JANUARY stating my refund was being processed and I received a reference number, which I have used the entire time I have struggled to get this refund sorted.
So how on earth can Makro say that I was refunded for my JANUARY return already in OCTOBER?!
Surely common sense should prevail here!!
Gobsmacked is not even the word.

Please, someone just do their job properly!!!!!

Oh my hat!
Really??!!!
I have returned 2 TV Boxes.
The first one I returned in October and was refunded promptly.
The second one I returned in JANUARY. I'm still waiting for this refund!
I have an email from January stating so.
Also, surely Makro should have a record of both returns and that they collected the second TV Box in JANUARY.
I can't for the life of me understand why is this so hard to understand.
Perhaps someone at Makro should do their job and check the returns records!!!!!

Email received from Makro:

Email received 13 January
Your refund has been approved
Refund request ID: ***9

Can someone please check this reference number.

So this is the response I get from Makro. (As seen below).

Basically stating that somehow my refund which processed in JANUARY was backdated.

How can they make money appear in my account in OCTOBER when I only returned the item in DECEMBER?!

They have basically denied that I have returned 2 TV Boxes, and in October and the other in December.

I am DONE with Makro, DONE!

I will never recommend them to anyone and I will shout from the hilltops to avoid their online platform at ALL cost as it is the ****pest service you will ever come across!

Makro, you are a bunch of ****** and *******!


Hi Barbara,

Thank you for reaching out to us.

According to our system the refund that you had advise us of is the same refund that was processed.

Please be advised that our refund does back date on your bank statement.

This means that Makro has refunded you for the order number Mak***.

We apologize for the inconvenience caused.