Disgusting Customer Service 🤮🤮🤮🤮

I had the worst horrible online experience at Makro. Sunday I ordered a paraffin heater and delivery date was today on the App. This morning I received an email saying, your order has been cancelled and we will refund you as we couldn't get the heater from the supplier. I called the Call Centre and this was confirmed, when I asked why are they only emailing me and not calling me to apologise the day said "I Don't Know" few minutes after being on a call with her, I received a 2nd email saying the heater has been packaged and ready to be hand over to the courier. I called Call Centre again because at this stage I was very confused as to is this heater coming or not? The guy who answered the phone told me "No the heater is not coming, that was a mistake" 🙄 after dropping the phone, I decided to call again for the 3rd time and rather change to gas heater now. The lady who answered the call told me Montague Gardens which is the closer Makro to me doesn't have the brand I want but re assured me that there's 7 in stock at Cape Gate Mall. My colleague stays in that area, so I asked her to rush to Cape Gate and buy me 1. To my surprise when she got there, they don't have nothing in stock. So the lady in your Call Centre basically **** to me, cos my colleague went there within 30min of me speaking to your Call Centre Agent. Please give me my R1000 refund and I lost all respect for your store. Your customer service is horrible, you disgust me.