Disgusting Customer Service

I purchased products online and was promised a delivery date. Makro could not honour this delivery date and I then cancelled this order - this order was cancelled on 1 February 2025.

I have since made numerous calls and logged numerous requests and have still not received my refund or a response. I have been promised that someone will call me back and 2 weeks later, I am still waiting for that call. This service from Makro is pathetic - if they cant provide an efficient online service, they should get out of this market.

If they have failed with their delivery service, they can at least do the refund.