Disgusting customer service

Makro Strubens valley: I made an online purchase, delivery was only received at 17h000 when courier had collected from the store around 11h00 as per their tracking on the App. The courier driver buzzed my number for me to call him which i found unprofessional. I did call, thinking he might be getting lost only to find out that his telling me that his at his house at 17h00, he doesnt like delivering for my area in the first place" with my stock that he collected from the store at 11h00. There was so much noise in the background, music and friends as if he was either at a tavern or hosting a house party. When i called him back to inform him that i am reporting the matter to Makro, he was at my gate in 20 min from Orange Farm. They bang the gate, it was 2x men, rude, shouting, threw my goods at the gate and they even threatened to take the goods back to the store. I made Makro aware of the issue immediately and thus far have not heard anything from the store. How Makro entrusted these guys with delivery for so much value and forced them to accept the job i dont understand. Horrible experience, Makro being such a huge outlet it is very disappointing that the after sale was unspeakable and bad customer service. Makro contracts to unprofessional courier contractors that treat the customers bad, i'm disgusted, shocked and lost for words.