Disgusting customer service

I was in makro springfield early December and I was there looking for paint and the staff was not willing to help and mind you the store was not at their busiest, I was there for over 2 hours from being send from pillar to post before o could walk out with the paint that I came to buy.

Another occasion is makro online. I bought a ryobi brush cutter early December and it only worked once, early January I lodged a return since I only had it for a month, they promise to come and fetch it within 5 days but they only came after 3 weeks which was the 2nd of February and I have never been contacted since then. Today I decided to call makro springfield to follow up on my cutter only to be told that they are still waiting for feedback from their supplier and that I should wait until their supplier contacts then I mean like really? Is that the kind of customer service that makro offers their customers? I then asked for the suppliers contact numbers which they gave me and I called the supplier and to my shock, they had not even started looking at my cutter and now I had to throw my toys on the floor because like really this is just pure pathetic customer service and with the experiences, I would never recommend makro online and makro springfield.

Also just does makro have a Facebook page if they are not going to respond to our complaints?????