1 reviews | Active since Aug 2011
Disgusting Customer service and feedback till date!!! work number ***
<p>Makro centurion i am extremeley disgusted and appauled by the poor service i have been recievinbg from you guys!!!</p> <p>i bought a samsung tv from you guys....you sold me and extended warrenty my tv broke........i bring it inn for repairs</p> <p>firstly you guys quoted me R8000 to repair the tv....then i advised i have an extended warranty of which yourl then appoligised and advised that the tv would be repaired in 3 weeks.</p> <p>Makro then calls me to advise that the tv is ready and i should come fetch it....i take time off work to go fetch it......i test the tv before taking it only to find out it is still not working ........makro centurion actaully waisted my time and actually wanted to give me back my tv without being repaired!!!</p> <p>i dropped the tv off on the 16th of july...........i still dont have my tv!!!!......it is way past 3 weeks.</p> <p>apparently the supplier is having a problem to fix the tv..........how the hell is that my problem????</p> <p>i am dealing with the manager from repairs and returns by the name of chris........he promised to update me on this matter on monday but that never happen.</p> <p>makro centurion sold me an extended warranty so if you can not fix my tv then replace the tv........please stop wasting my time and misleading me!</p> <p> </p> <p> </p>
Thank you Makro centurion for your speedy response and thank you chris.....much appreciated!
Thank you Makro centurion for your speedy response and thank you chris.....much appreciated!
Thank you for taking time to forward this compliment.
Makro prides itself with great customer service. It is really encouraging to hear of a bad experience being turned around.
It is great to hear that Centurion store is doing such a fantastic job of keeping their customers happy.
I have forwarded your compliment to the Marketing Executive Manager ( Akana Halom) and I am sure she will post your comments for all staff to see.
Please continue to give us feedback on service received in our stores.
Regards
Mmule Moropa
Thank you for taking time to forward this compliment.
Makro prides itself with great customer service. It is really encouraging to hear of a bad experience being turned around.
It is great to hear that Centurion store is doing such a fantastic job of keeping their customers happy.
I have forwarded your compliment to the Marketing Executive Manager ( Akana Halom) and I am sure she will post your comments for all staff to see.
Please continue to give us feedback on service received in our stores.
Regards
Mmule Moropa
