Disgusting customer service

I am extremely disgusted and frankly fuming at Makro’s online service.

I ordered a trojan standing bike from Makro online. First of all the product was delivered a week late. Secondly, I only used it for THREE WEEKS and one of the pedals came off. This was when I logged it as a REFUND, they were supposed to collect it on the 13th of October and it took them another two weeks. Then Makro told me that my refund request was rejected and they are sending it in for repairs. I have rights as a consumer, and I know that under the CPA, they are legally not allowed to deny me a refund because the product was obviously faulty. I also know for a fact that the consumer protection act trumps whatever in-store policies they have about returns.

They collected it at the end of October and it is not a month later, I have not been able to get hold of anyone. There is no communication with me or with the company who is fixing the thing. I WANT MY MONEY BACK MAKRO. This is highly ******* and I will not stand for this. I have emailed and phoned numerous people about this and not one person is on the same page or even able to give me an answer as to what is going on. It is atrocious.

If I could give zero stars I would. Get it together honestly.