Disgusting Customer Service

Makro Online Order - Kindly advise what is happening with my online order please? There was a problem delivering it to my house on Tuesday 29 November 2022 (I was ill and sleeping at the time apparent delivery was attempted, however my son was at home and said nobody arrived for any deliveries whatsoever), and the driver apparently called it into Makro. I received an SMS that there was a problem with the delivery, and I called the driver. The driver advised me that they would maybe try delivery again in the afternoon. Although the delivery tracking states that a 2nd attempt at delivery was made in the afternoon, this is NOT the case! I was awake and at home, and there was absolutely nobody at my house! If I track the order on the following link (WumDrop: Tracking results https://za.wumdrop.com/track/nNzOW), I get the following information - basically that there was a problem with the first attempt at delivery (which delivery was actually NOT attempted according to my son, and I also have a tenant in a garden cottage overlooking my entrance gate, who also says there was never anyone at my gate that day, morning or afternoon), it seems that delivery was attempted a 2nd time in the afternoon, which was NOT the case, and that the order has been returned to the sender (i.e. Makro?), yet I signed for the order? None of this even makes any sense?!? Please note that I have NOT signed for this order and obviously also haven't received it. I did try and track the order via the Makro WhatsApp number, and was also advised that both Parts 1 and 2 of my order have been delivered?!?! I have now also tried calling Makro numerous times on ‪***‬, the first time I held on for 6 min 6 sec, and then the phone went dead. The second time I held on for 6 min 45 sec, after which the phone also went dead. I tried again and held on for just under 9 minutes with no response whatsoever (who has got airtime to waste like that?)!!! Could I please request that this matter gets sorted out ASAP! It seems that there is no other way of contacting Makro - e-mails seem to be ignored, the Bot most certainly doesn't know what's going on, FB messenger is of no assistance whatsoever, a negative Facebook post on Makro's page gets no attention from Makro, and the tracking on Wumdrop is most certainly exceptionally unhelpful and a huge mess (Wumdrop also haven't responded AT ALL to any contact whatsoever), and it also doesn't help to try and call the contact number either. I look forward to receiving some sort of resolution yesterday already!!!