XS
Xolani S
1 reviews | Active since Aug 2018
27 Jun 2024, 15:19
Disgusting customer service
🥹🥹Oh What bad service by Makro, I initially placed an order on-line (Your Makro Online order MAK***), one of the items on the order is a school backpack for my son. When placing the order it was accepted and processed only to get a message before delivery that the item is out of stock(which online did not specify to that it was sold out)... I was not happy so I called the contact centre and got a very *********** agent who argued with me instead of apologising and offering a solution. Fast forward the other item was delivered and still the bag did not show as sold out online.
I went online again to look for an alternative backpack for my son and located a replacement and placed another order (Your Makro Online order MAK***) only for Makro to deliver an incorrect item and not the ordered bag.
I just do not understand what processes do they use to make sure they deliver on their promise and I am wondering if this business is properly ran and has the correct, trained staff employed to service customers.
I am so disgusted with the service and feel that we are not appreciated as customers.
I have been a custodian of Sales and Customer service myself and know that this is any businesses' important function but at Makro it seems like nobody is taking this very serious.
What a shame.
Helpful (0)
Replies (5)0
Replies (5)XS
Xolani S's updateReviewer Update
28 Jun 2024, 08:30Your Customer service team is like circus... Now they are sending me emails that have nothing to do with me.
See below
##- Please type your reply above this line -##
Your request (***) has been responded to by our support staff.
To add additional comments, reply to this email.
Mamello Mosiuoa (Makro)
Jun 28, 2024, 08:19 GMT+2
Good day Gerard,
Hope this email finds you well.
Kindly note that collection and delivery wont happen on the same day,
You will need to hand over the item for collection then after the item has been assessed a replacement will be sent to you.
We apologise for the inconvenienced caused.
Kind Regards,
Marketplace Operations Support Team
Gerard Barnardt
Jun 27, 2024, 12:08 GMT+2
CAUTION: This email originated from outside of Massmart. Do not click links or open attachments unless you recognize the sender. Report any suspicious emails to Massmart Infosec.
Hi Ntokozo
Thanks for your email.
When will the incorrect item be collected? Also to note that the item was delivered to me in its box and inside The Courier Guy plastic bag which I will re-use for the return.
Re my original order and the correct item, when can I expect that? I have now waited for 5 days for this item and have yet to receive it. Your email does not mention anything about the correct item, and this is now a real inconvenience for me as this was not my fault, but Makro or whoever was careless enough to ship the incorrect item to me. As a long time Makro loyal customer, I expect that the correct item be shipped to me urgently. I wanted to use it for a party we have for the kids this coming weekend, and it seems that this will now not happen.
Regards, Gerard
Ntokozo Nkosi (Makro)
Jun 27, 2024, 11:48 GMT+2
Good Day Gerard,
We hope you are well,
We have arranged to have your item collected using (The Courier Guys).
Please print the attached waybills for when the couriers come to collect the parcel. Please note that there are three waybills attached, two must be handed to the courier with the package collected and one is for the driver to sign as proof of collection which you will keep.
If you are unable to print the waybill, please ensure that you write the correct delivery address (which is on the attached waybill) on the manual waybill handed to you by the driver. The Authorization Number/Shippers Reference must be: MAK*** / MMLC-91118-R
Please ensure that the item is sealed in its original packaging, where possible, in an appropriate container (e.g. a box) and is packaged securely so that it doesn’t get devalued/damaged during transportation.
Ensure that you include all the accessories that came with the unit.
Your item will be returned to the supplier for assessment and once assessed, we will get in touch with you.
Have a lovely day further
Kind regards,
Makro Online
Attachment(s)
Label_7_6KDTJS-R.pdf
Gerard Barnardt
Jun 26, 2024, 18:37 GMT+2
CAUTION: This email originated from outside of Massmart. Do not click links or open attachments unless you recognize the sender. Report any suspicious emails to Massmart Infosec.
To note the code on the item I’ve received is R2213 while the product code I’ve ordered was R2214. See attached pic.
Regards Gerard
On Wed, 26 Jun 2024 at 17:26, Gerard Barnardt <***> wrote:
I’ve called your helpdesk and the agent assisted me to do the return and get the correct item scheduled with the courier. I haven’t received a confirmation since my call at lunch time today.
Can you confirm that it has been handled?
Regards Gerard
Gerard Barnardt
Jun 26, 2024, 17:26 GMT+2
CAUTION: This email originated from outside of Massmart. Do not click links or open attachments unless you recognize the sender. Report any suspicious emails to Massmart Infosec.
I’ve called your helpdesk and the agent assisted me to do the return and get the correct item scheduled with the courier. I haven’t received a confirmation since my call at lunch time today.
Can you confirm that it has been handled?
Regards Gerard
Thembeka Zulu (Makro)
Jun 26, 2024, 16:07 GMT+2
Good day Gerald,
Hope this finds you well.
We tried contacting you, but there was no answer on your end.
We are following up on your query.
The status of your order has now been updated to "Delivered" if you can please go ahead and log your return.
Please follow the below instructions.
Please log in to your online profile and on the top right corner please select the option that says my profile and go-to orders.
Once done go to the "Returns & Repair" option-click the order number you are logging the return request for and follow the prompts from there to log the return request.
Please make sure that the quantity is correct for the items you want to return.
Thanks.
Kind regards,
Makro Online.
This email is a service from Makro. Delivered by Zendesk
[9PG332-33ZR0]
See below
##- Please type your reply above this line -##
Your request (***) has been responded to by our support staff.
To add additional comments, reply to this email.
Mamello Mosiuoa (Makro)
Jun 28, 2024, 08:19 GMT+2
Good day Gerard,
Hope this email finds you well.
Kindly note that collection and delivery wont happen on the same day,
You will need to hand over the item for collection then after the item has been assessed a replacement will be sent to you.
We apologise for the inconvenienced caused.
Kind Regards,
Marketplace Operations Support Team
Gerard Barnardt
Jun 27, 2024, 12:08 GMT+2
CAUTION: This email originated from outside of Massmart. Do not click links or open attachments unless you recognize the sender. Report any suspicious emails to Massmart Infosec.
Hi Ntokozo
Thanks for your email.
When will the incorrect item be collected? Also to note that the item was delivered to me in its box and inside The Courier Guy plastic bag which I will re-use for the return.
Re my original order and the correct item, when can I expect that? I have now waited for 5 days for this item and have yet to receive it. Your email does not mention anything about the correct item, and this is now a real inconvenience for me as this was not my fault, but Makro or whoever was careless enough to ship the incorrect item to me. As a long time Makro loyal customer, I expect that the correct item be shipped to me urgently. I wanted to use it for a party we have for the kids this coming weekend, and it seems that this will now not happen.
Regards, Gerard
Ntokozo Nkosi (Makro)
Jun 27, 2024, 11:48 GMT+2
Good Day Gerard,
We hope you are well,
We have arranged to have your item collected using (The Courier Guys).
Please print the attached waybills for when the couriers come to collect the parcel. Please note that there are three waybills attached, two must be handed to the courier with the package collected and one is for the driver to sign as proof of collection which you will keep.
If you are unable to print the waybill, please ensure that you write the correct delivery address (which is on the attached waybill) on the manual waybill handed to you by the driver. The Authorization Number/Shippers Reference must be: MAK*** / MMLC-91118-R
Please ensure that the item is sealed in its original packaging, where possible, in an appropriate container (e.g. a box) and is packaged securely so that it doesn’t get devalued/damaged during transportation.
Ensure that you include all the accessories that came with the unit.
Your item will be returned to the supplier for assessment and once assessed, we will get in touch with you.
Have a lovely day further
Kind regards,
Makro Online
Attachment(s)
Label_7_6KDTJS-R.pdf
Gerard Barnardt
Jun 26, 2024, 18:37 GMT+2
CAUTION: This email originated from outside of Massmart. Do not click links or open attachments unless you recognize the sender. Report any suspicious emails to Massmart Infosec.
To note the code on the item I’ve received is R2213 while the product code I’ve ordered was R2214. See attached pic.
Regards Gerard
On Wed, 26 Jun 2024 at 17:26, Gerard Barnardt <***> wrote:
I’ve called your helpdesk and the agent assisted me to do the return and get the correct item scheduled with the courier. I haven’t received a confirmation since my call at lunch time today.
Can you confirm that it has been handled?
Regards Gerard
Gerard Barnardt
Jun 26, 2024, 17:26 GMT+2
CAUTION: This email originated from outside of Massmart. Do not click links or open attachments unless you recognize the sender. Report any suspicious emails to Massmart Infosec.
I’ve called your helpdesk and the agent assisted me to do the return and get the correct item scheduled with the courier. I haven’t received a confirmation since my call at lunch time today.
Can you confirm that it has been handled?
Regards Gerard
Thembeka Zulu (Makro)
Jun 26, 2024, 16:07 GMT+2
Good day Gerald,
Hope this finds you well.
We tried contacting you, but there was no answer on your end.
We are following up on your query.
The status of your order has now been updated to "Delivered" if you can please go ahead and log your return.
Please follow the below instructions.
Please log in to your online profile and on the top right corner please select the option that says my profile and go-to orders.
Once done go to the "Returns & Repair" option-click the order number you are logging the return request for and follow the prompts from there to log the return request.
Please make sure that the quantity is correct for the items you want to return.
Thanks.
Kind regards,
Makro Online.
This email is a service from Makro. Delivered by Zendesk
[9PG332-33ZR0]
XS
Xolani S's update28 Jun 2024, 08:30
Reviewer Update
Your Customer service team is like circus... Now they are sending me emails that have nothing to do with me.
See below
##- Please type your reply above this line -##
Your request (***) has been responded to by our support staff.
To add additional comments, reply to this email.
Mamello Mosiuoa (Makro)
Jun 28, 2024, 08:19 GMT+2
Good day Gerard,
Hope this email finds you well.
Kindly note that collection and delivery wont happen on the same day,
You will need to hand over the item for collection then after the item has been assessed a replacement will be sent to you.
We apologise for the inconvenienced caused.
Kind Regards,
Marketplace Operations Support Team
Gerard Barnardt
Jun 27, 2024, 12:08 GMT+2
CAUTION: This email originated from outside of Massmart. Do not click links or open attachments unless you recognize the sender. Report any suspicious emails to Massmart Infosec.
Hi Ntokozo
Thanks for your email.
When will the incorrect item be collected? Also to note that the item was delivered to me in its box and inside The Courier Guy plastic bag which I will re-use for the return.
Re my original order and the correct item, when can I expect that? I have now waited for 5 days for this item and have yet to receive it. Your email does not mention anything about the correct item, and this is now a real inconvenience for me as this was not my fault, but Makro or whoever was careless enough to ship the incorrect item to me. As a long time Makro loyal customer, I expect that the correct item be shipped to me urgently. I wanted to use it for a party we have for the kids this coming weekend, and it seems that this will now not happen.
Regards, Gerard
Ntokozo Nkosi (Makro)
Jun 27, 2024, 11:48 GMT+2
Good Day Gerard,
We hope you are well,
We have arranged to have your item collected using (The Courier Guys).
Please print the attached waybills for when the couriers come to collect the parcel. Please note that there are three waybills attached, two must be handed to the courier with the package collected and one is for the driver to sign as proof of collection which you will keep.
If you are unable to print the waybill, please ensure that you write the correct delivery address (which is on the attached waybill) on the manual waybill handed to you by the driver. The Authorization Number/Shippers Reference must be: MAK*** / MMLC-91118-R
Please ensure that the item is sealed in its original packaging, where possible, in an appropriate container (e.g. a box) and is packaged securely so that it doesn’t get devalued/damaged during transportation.
Ensure that you include all the accessories that came with the unit.
Your item will be returned to the supplier for assessment and once assessed, we will get in touch with you.
Have a lovely day further
Kind regards,
Makro Online
Attachment(s)
Label_7_6KDTJS-R.pdf
Gerard Barnardt
Jun 26, 2024, 18:37 GMT+2
CAUTION: This email originated from outside of Massmart. Do not click links or open attachments unless you recognize the sender. Report any suspicious emails to Massmart Infosec.
To note the code on the item I’ve received is R2213 while the product code I’ve ordered was R2214. See attached pic.
Regards Gerard
On Wed, 26 Jun 2024 at 17:26, Gerard Barnardt <***> wrote:
I’ve called your helpdesk and the agent assisted me to do the return and get the correct item scheduled with the courier. I haven’t received a confirmation since my call at lunch time today.
Can you confirm that it has been handled?
Regards Gerard
Gerard Barnardt
Jun 26, 2024, 17:26 GMT+2
CAUTION: This email originated from outside of Massmart. Do not click links or open attachments unless you recognize the sender. Report any suspicious emails to Massmart Infosec.
I’ve called your helpdesk and the agent assisted me to do the return and get the correct item scheduled with the courier. I haven’t received a confirmation since my call at lunch time today.
Can you confirm that it has been handled?
Regards Gerard
Thembeka Zulu (Makro)
Jun 26, 2024, 16:07 GMT+2
Good day Gerald,
Hope this finds you well.
We tried contacting you, but there was no answer on your end.
We are following up on your query.
The status of your order has now been updated to "Delivered" if you can please go ahead and log your return.
Please follow the below instructions.
Please log in to your online profile and on the top right corner please select the option that says my profile and go-to orders.
Once done go to the "Returns & Repair" option-click the order number you are logging the return request for and follow the prompts from there to log the return request.
Please make sure that the quantity is correct for the items you want to return.
Thanks.
Kind regards,
Makro Online.
This email is a service from Makro. Delivered by Zendesk
[9PG332-33ZR0]
See below
##- Please type your reply above this line -##
Your request (***) has been responded to by our support staff.
To add additional comments, reply to this email.
Mamello Mosiuoa (Makro)
Jun 28, 2024, 08:19 GMT+2
Good day Gerard,
Hope this email finds you well.
Kindly note that collection and delivery wont happen on the same day,
You will need to hand over the item for collection then after the item has been assessed a replacement will be sent to you.
We apologise for the inconvenienced caused.
Kind Regards,
Marketplace Operations Support Team
Gerard Barnardt
Jun 27, 2024, 12:08 GMT+2
CAUTION: This email originated from outside of Massmart. Do not click links or open attachments unless you recognize the sender. Report any suspicious emails to Massmart Infosec.
Hi Ntokozo
Thanks for your email.
When will the incorrect item be collected? Also to note that the item was delivered to me in its box and inside The Courier Guy plastic bag which I will re-use for the return.
Re my original order and the correct item, when can I expect that? I have now waited for 5 days for this item and have yet to receive it. Your email does not mention anything about the correct item, and this is now a real inconvenience for me as this was not my fault, but Makro or whoever was careless enough to ship the incorrect item to me. As a long time Makro loyal customer, I expect that the correct item be shipped to me urgently. I wanted to use it for a party we have for the kids this coming weekend, and it seems that this will now not happen.
Regards, Gerard
Ntokozo Nkosi (Makro)
Jun 27, 2024, 11:48 GMT+2
Good Day Gerard,
We hope you are well,
We have arranged to have your item collected using (The Courier Guys).
Please print the attached waybills for when the couriers come to collect the parcel. Please note that there are three waybills attached, two must be handed to the courier with the package collected and one is for the driver to sign as proof of collection which you will keep.
If you are unable to print the waybill, please ensure that you write the correct delivery address (which is on the attached waybill) on the manual waybill handed to you by the driver. The Authorization Number/Shippers Reference must be: MAK*** / MMLC-91118-R
Please ensure that the item is sealed in its original packaging, where possible, in an appropriate container (e.g. a box) and is packaged securely so that it doesn’t get devalued/damaged during transportation.
Ensure that you include all the accessories that came with the unit.
Your item will be returned to the supplier for assessment and once assessed, we will get in touch with you.
Have a lovely day further
Kind regards,
Makro Online
Attachment(s)
Label_7_6KDTJS-R.pdf
Gerard Barnardt
Jun 26, 2024, 18:37 GMT+2
CAUTION: This email originated from outside of Massmart. Do not click links or open attachments unless you recognize the sender. Report any suspicious emails to Massmart Infosec.
To note the code on the item I’ve received is R2213 while the product code I’ve ordered was R2214. See attached pic.
Regards Gerard
On Wed, 26 Jun 2024 at 17:26, Gerard Barnardt <***> wrote:
I’ve called your helpdesk and the agent assisted me to do the return and get the correct item scheduled with the courier. I haven’t received a confirmation since my call at lunch time today.
Can you confirm that it has been handled?
Regards Gerard
Gerard Barnardt
Jun 26, 2024, 17:26 GMT+2
CAUTION: This email originated from outside of Massmart. Do not click links or open attachments unless you recognize the sender. Report any suspicious emails to Massmart Infosec.
I’ve called your helpdesk and the agent assisted me to do the return and get the correct item scheduled with the courier. I haven’t received a confirmation since my call at lunch time today.
Can you confirm that it has been handled?
Regards Gerard
Thembeka Zulu (Makro)
Jun 26, 2024, 16:07 GMT+2
Good day Gerald,
Hope this finds you well.
We tried contacting you, but there was no answer on your end.
We are following up on your query.
The status of your order has now been updated to "Delivered" if you can please go ahead and log your return.
Please follow the below instructions.
Please log in to your online profile and on the top right corner please select the option that says my profile and go-to orders.
Once done go to the "Returns & Repair" option-click the order number you are logging the return request for and follow the prompts from there to log the return request.
Please make sure that the quantity is correct for the items you want to return.
Thanks.
Kind regards,
Makro Online.
This email is a service from Makro. Delivered by Zendesk
[9PG332-33ZR0]
XS
##- Please type your reply above this line -##
Hello ***,
We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:
How would you rate the support you received?
Good, I'm satisfied
Bad, I'm unsatisfied
Here's a reminder of what your ticket was about:
***
Jun 25, 2024, 13:09 GMT+2
Order ID: MAK***
Return ID: ***4
Address:
Home danhoff 11 grobler sreet POLOKWANE 0699
Contact Name: Brian Mandhlazi
Contact Number: ***
Customer Email Address: ***
CollectionDate: 2024-06-28
Makro Card No: ***
Products :
Product Id: 57d2f4f4-87e4-4d15-b7b5-ced6a549245a
Product Description: Parrot Educational Board Magnetic Whiteboard 1220x1210mm Swing Leaf Option B
Quantity to be returned: 7
Return Reason: INCOMPLETE_ITEM
I will ensure that parcel is packaged : YES
Images :
FCC Seller ID: -
FCC Product ID: -
FCC Seller Name: -
Listing ID: -
Consignment ID: a***
FT Seller ID: ***
FT Seller Name: Tech Deals
Delivery Fee: 0.0
Order Date Time: Thu Aug 31 12:09:28 SAST 2023
Order Completed Date: Wed Sep 13 17:40:48 SAST 2023
WaybillNumber: -
Return Logged Date Time: Tue Jun 25 13:08:19 SAST 2024
Customer/RMA Note: -
BMC: GOAO05
BMC Name: Presentation Supplie
Barcode: ***
Order Quantity: 7
Final Quantity: 0
Price: 3129.0
Line Total: 21903.0
Order Total: 57458.0
This email is a service from Makro. Delivered by Zendesk
[GYVJ30-PX6W9]
Xolani S's updateReviewer Update
28 Jun 2024, 08:43##- Please type your reply above this line -##
Hello ***,
We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:
How would you rate the support you received?
Good, I'm satisfied
Bad, I'm unsatisfied
Here's a reminder of what your ticket was about:
***
Jun 25, 2024, 13:09 GMT+2
Order ID: MAK***
Return ID: ***4
Address:
Home danhoff 11 grobler sreet POLOKWANE 0699
Contact Name: Brian Mandhlazi
Contact Number: ***
Customer Email Address: ***
CollectionDate: 2024-06-28
Makro Card No: ***
Products :
Product Id: 57d2f4f4-87e4-4d15-b7b5-ced6a549245a
Product Description: Parrot Educational Board Magnetic Whiteboard 1220x1210mm Swing Leaf Option B
Quantity to be returned: 7
Return Reason: INCOMPLETE_ITEM
I will ensure that parcel is packaged : YES
Images :
FCC Seller ID: -
FCC Product ID: -
FCC Seller Name: -
Listing ID: -
Consignment ID: a***
FT Seller ID: ***
FT Seller Name: Tech Deals
Delivery Fee: 0.0
Order Date Time: Thu Aug 31 12:09:28 SAST 2023
Order Completed Date: Wed Sep 13 17:40:48 SAST 2023
WaybillNumber: -
Return Logged Date Time: Tue Jun 25 13:08:19 SAST 2024
Customer/RMA Note: -
BMC: GOAO05
BMC Name: Presentation Supplie
Barcode: ***
Order Quantity: 7
Final Quantity: 0
Price: 3129.0
Line Total: 21903.0
Order Total: 57458.0
This email is a service from Makro. Delivered by Zendesk
[GYVJ30-PX6W9]
XS
Xolani S's update28 Jun 2024, 08:43
Reviewer Update
##- Please type your reply above this line -##
Hello ***,
We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:
How would you rate the support you received?
Good, I'm satisfied
Bad, I'm unsatisfied
Here's a reminder of what your ticket was about:
***
Jun 25, 2024, 13:09 GMT+2
Order ID: MAK***
Return ID: ***4
Address:
Home danhoff 11 grobler sreet POLOKWANE 0699
Contact Name: Brian Mandhlazi
Contact Number: ***
Customer Email Address: ***
CollectionDate: 2024-06-28
Makro Card No: ***
Products :
Product Id: 57d2f4f4-87e4-4d15-b7b5-ced6a549245a
Product Description: Parrot Educational Board Magnetic Whiteboard 1220x1210mm Swing Leaf Option B
Quantity to be returned: 7
Return Reason: INCOMPLETE_ITEM
I will ensure that parcel is packaged : YES
Images :
FCC Seller ID: -
FCC Product ID: -
FCC Seller Name: -
Listing ID: -
Consignment ID: a***
FT Seller ID: ***
FT Seller Name: Tech Deals
Delivery Fee: 0.0
Order Date Time: Thu Aug 31 12:09:28 SAST 2023
Order Completed Date: Wed Sep 13 17:40:48 SAST 2023
WaybillNumber: -
Return Logged Date Time: Tue Jun 25 13:08:19 SAST 2024
Customer/RMA Note: -
BMC: GOAO05
BMC Name: Presentation Supplie
Barcode: ***
Order Quantity: 7
Final Quantity: 0
Price: 3129.0
Line Total: 21903.0
Order Total: 57458.0
This email is a service from Makro. Delivered by Zendesk
[GYVJ30-PX6W9]
XS
Xolani S's updateReviewer Update
28 Jun 2024, 08:51##- Please type your reply above this line -##Your request (***) has been responded to by our support staff.To add additional comments, reply to this email.
Remove
| Tebogo Funani (Makro)Jun 28, 2024, 08:46 GMT+2Good Day Nkululeko,
I have made arrangements for your return to be collected on 01/07/2024, by The Courier Guy with the waybill reference MMLA-86521-R.
When preparing your item for collection, please ensure it's packed securely to avoid any damage during transit. Don't forget to include any accessories that you’ve received with this item.
Once the supplier has received and assessed the item, I'll be sure to reach out to you with any updates.
Tebogo Funani,Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
Email: mailto:***: http://www.makro.co.zaThis email is a service from Makro. Delivered by Zendesk[9P2WKK-1MG9J]
I have made arrangements for your return to be collected on 01/07/2024, by The Courier Guy with the waybill reference MMLA-86521-R.
When preparing your item for collection, please ensure it's packed securely to avoid any damage during transit. Don't forget to include any accessories that you’ve received with this item.
Once the supplier has received and assessed the item, I'll be sure to reach out to you with any updates.
Tebogo Funani,Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
Email: mailto:***: http://www.makro.co.zaThis email is a service from Makro. Delivered by Zendesk[9P2WKK-1MG9J]
XS
Xolani S's update28 Jun 2024, 08:51
Reviewer Update
##- Please type your reply above this line -##Your request (***) has been responded to by our support staff.To add additional comments, reply to this email.
Remove
| Tebogo Funani (Makro)Jun 28, 2024, 08:46 GMT+2Good Day Nkululeko,
I have made arrangements for your return to be collected on 01/07/2024, by The Courier Guy with the waybill reference MMLA-86521-R.
When preparing your item for collection, please ensure it's packed securely to avoid any damage during transit. Don't forget to include any accessories that you’ve received with this item.
Once the supplier has received and assessed the item, I'll be sure to reach out to you with any updates.
Tebogo Funani,Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
Email: mailto:***: http://www.makro.co.zaThis email is a service from Makro. Delivered by Zendesk[9P2WKK-1MG9J]
I have made arrangements for your return to be collected on 01/07/2024, by The Courier Guy with the waybill reference MMLA-86521-R.
When preparing your item for collection, please ensure it's packed securely to avoid any damage during transit. Don't forget to include any accessories that you’ve received with this item.
Once the supplier has received and assessed the item, I'll be sure to reach out to you with any updates.
Tebogo Funani,Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
Email: mailto:***: http://www.makro.co.zaThis email is a service from Makro. Delivered by Zendesk[9P2WKK-1MG9J]
XS
Xolani S's updateReviewer Update
28 Jun 2024, 08:51##- Please type your reply above this line -##Your request (***) has been responded to by our support staff.To add additional comments, reply to this email.
Remove
| Tebogo Funani (Makro)Jun 28, 2024, 08:46 GMT+2Good Day Nkululeko,
I have made arrangements for your return to be collected on 01/07/2024, by The Courier Guy with the waybill reference MMLA-86521-R.
When preparing your item for collection, please ensure it's packed securely to avoid any damage during transit. Don't forget to include any accessories that you’ve received with this item.
Once the supplier has received and assessed the item, I'll be sure to reach out to you with any updates.
Tebogo Funani,Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
Email: mailto:***: http://www.makro.co.zaThis email is a service from Makro. Delivered by Zendesk[9P2WKK-1MG9J]
I have made arrangements for your return to be collected on 01/07/2024, by The Courier Guy with the waybill reference MMLA-86521-R.
When preparing your item for collection, please ensure it's packed securely to avoid any damage during transit. Don't forget to include any accessories that you’ve received with this item.
Once the supplier has received and assessed the item, I'll be sure to reach out to you with any updates.
Tebogo Funani,Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
Email: mailto:***: http://www.makro.co.zaThis email is a service from Makro. Delivered by Zendesk[9P2WKK-1MG9J]
XS
Xolani S's update28 Jun 2024, 08:51
Reviewer Update
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| Tebogo Funani (Makro)Jun 28, 2024, 08:46 GMT+2Good Day Nkululeko,
I have made arrangements for your return to be collected on 01/07/2024, by The Courier Guy with the waybill reference MMLA-86521-R.
When preparing your item for collection, please ensure it's packed securely to avoid any damage during transit. Don't forget to include any accessories that you’ve received with this item.
Once the supplier has received and assessed the item, I'll be sure to reach out to you with any updates.
Tebogo Funani,Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
Email: mailto:***: http://www.makro.co.zaThis email is a service from Makro. Delivered by Zendesk[9P2WKK-1MG9J]
I have made arrangements for your return to be collected on 01/07/2024, by The Courier Guy with the waybill reference MMLA-86521-R.
When preparing your item for collection, please ensure it's packed securely to avoid any damage during transit. Don't forget to include any accessories that you’ve received with this item.
Once the supplier has received and assessed the item, I'll be sure to reach out to you with any updates.
Tebogo Funani,Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
Email: mailto:***: http://www.makro.co.zaThis email is a service from Makro. Delivered by Zendesk[9P2WKK-1MG9J]
XS
Xolani S's updateReviewer Update
28 Jun 2024, 08:54You guys have no clue what you are doing...
I'm being sent all other customers queries and returns. I'm worried if my query will be resolved.
I'm being sent all other customers queries and returns. I'm worried if my query will be resolved.
XS
Xolani S's update28 Jun 2024, 08:54
Reviewer Update
You guys have no clue what you are doing...
I'm being sent all other customers queries and returns. I'm worried if my query will be resolved.
I'm being sent all other customers queries and returns. I'm worried if my query will be resolved.