Disgusting Customer Service.

I purchased a R17 000 TV on Friday, I also saw a Ultralink TV value pack on special (Mount, HDMI cable and surge multiplug) which I also purchased. I had to travel to Strubens Valley as this is where the TV was in stock.

Once I got home I installed the mount and new TV which took ages. I then looked for the HDMI cable in the Ultralink box and it was missing. I then opened the sealed package for the Surge multiplug and plugged it in. It was dead out of the package.

Today (Sunday) I specifically went to Marko Riversands as its closer to me. I said the Ultralink value pack is missing the HDMI cable and that the surge protector is completely dead which they tested and agreed. I was told I need to bring the TV mount back which I said its already mounted and will take ages to removed and then come back, Thats not an option.

I said not to even worry about the missing HDMI cable, just replace the surge multiplug which I have seen instore. After an HOUR I was still waiting. Then a very rude manager came out and said they wont replace anything without the mount. And I must go back to Strubens Valley and complain there, then walked away.

So spending R17 000 on a TV to support Makro means nothing, they cant even replace a R100 faulty multiplug.

Disgusting attitude, absolutely no customer service shown. Now I must travel 100kms to try and resolve something I have already tried to in a decent manner. @ R20L of petrol its not even worth the trip. Please have this resolved asap.