Disgusting customer service
Bought a vacuum cleaner Bennett product. Put it on and does a small section and turns off. Wanted money back and they have a 14 day policy does not matter if the product is terrible Disgusting service that’s the last time I will but from Makro and will spread the word customer service is terrible
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Replies (2)
Makro's replyOfficial
06 Feb 2021, 15:21Good day Michelle,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply06 Feb 2021, 15:21
Official
Good day Michelle,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
's updateReviewer Update
13 Feb 2021, 10:17So even more disgusted get a call from the manager of Makro and because he thought I was within the 14 days he was attending to this but because it was out of the 14 days it becomes non existence. I am not a ***** the unit does not work and I want my money back it’s been a week and I have heard nothing can not even get hold of any one going to write on every site I find this service is disgusting
's update13 Feb 2021, 10:17
Reviewer Update
So even more disgusted get a call from the manager of Makro and because he thought I was within the 14 days he was attending to this but because it was out of the 14 days it becomes non existence. I am not a ***** the unit does not work and I want my money back it’s been a week and I have heard nothing can not even get hold of any one going to write on every site I find this service is disgusting