Disgusting customer service

Item: Makro
Rating: 1
Author: Beauty L

I am very much disgusted by the service being offered by Makro. My account is being credited and debited every month even though i do not have a debit order on it. I pay every month but the balance does not change. This is my second time asking them to explain to me what is going on with my account but no one cares. I am prepared to stop paying until this is sorted out.

Helpful (0)

Replies (1)

Makro's replyOfficial

29 May 2020, 16:01

Good day Beauty,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply29 May 2020, 16:01

Official