TH
Tamryn H
1 reviews | Active since Jul 2021
31 Jul 2025, 21:57
Disgusting Customer Service.
On 18th July I placed an online order with Makro. My item was due to be delivered on 28th July. I received a message on Friday 25th that my consignment was handed to the courier for delivery. After waiting on Monday 28th nothing arrived, Tuesday and Wednesday passed, still nothing. Only to get a message again on Thursday 31st July that my refund has been processed as the order was cancelled. No phone call, no explanation, just automated refund without my knowledge.
I was banking on getting the product and now I need to make another plan.
This is disgusting customer service and I will support Makro in the future again
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Replies (2)TH
Tamryn H's updateReviewer Update
01 Aug 2025, 12:27This is such a generic replay, not even an explanation as to why it got cancelled when the item was handed to the courier for delivery so what happened to the item?
TH
Tamryn H's update01 Aug 2025, 12:27
Reviewer Update
This is such a generic replay, not even an explanation as to why it got cancelled when the item was handed to the courier for delivery so what happened to the item?
TH
Tamryn H's updateReviewer Update
01 Aug 2025, 13:20 Dear TAMRYN HAWKINS, Your online order has been confirmed on July 18, 03:18 PM. Order Number: OD***
Dear TAMRYN HAWKINS, Your order has been handed to our courier partner on July 18, 03:18 PM. You will receive an SMS on your registered contact number *** from our courier partner before they deliver to ensure that you're available. Order Number: OD***
Consignment -MMLD-***
Dear TAMRYN HAWKINS, Your order has been handed to our courier partner on July 18, 03:18 PM. You will receive an SMS on your registered contact number *** from our courier partner before they deliver to ensure that you're available. Order Number: OD***
Consignment -MMLD-***
TH
Tamryn H's update01 Aug 2025, 13:20
Reviewer Update
Dear TAMRYN HAWKINS, Your online order has been confirmed on July 18, 03:18 PM. Order Number: OD***
Dear TAMRYN HAWKINS, Your order has been handed to our courier partner on July 18, 03:18 PM. You will receive an SMS on your registered contact number *** from our courier partner before they deliver to ensure that you're available. Order Number: OD***
Consignment -MMLD-***
Dear TAMRYN HAWKINS, Your order has been handed to our courier partner on July 18, 03:18 PM. You will receive an SMS on your registered contact number *** from our courier partner before they deliver to ensure that you're available. Order Number: OD***
Consignment -MMLD-***