Disgusting Customer Service

If there was a half a star what is exactly what i would rate Makro`s online service,i have never been this disappointed in such a big company like Makro before,bought a Tv box from them on the 21/22nd December 2024,was then delivered a week later...all good,then to realize that my TV is not compatible, quickly send through an inquiry to get it collected before the 14th day return make was over....that is were all the issues unfolded,call`s were lies after lies after lies about how they are waiting on Courier guy to create a way bill,emails were left unresponsive. They then finally came to collect on the 24th January 2025,now I`m still waiting on feedback on my refund,calling them is an absolute waste of time and energy as nothing will be done besides brush you off with more lies.....i will not buying anything anymore from their online store,disgusting customer service and no manger or superior to report this matter to.they are all just doing their own thing and no body cares about the customers you are loosing in the process