Disgusting customer service

I am absolutely disgusted at the service and attitude of Makro Springfield. Nevermind that my issue has still not been resolved after another 4 days but the staff have no clue as to what is going on and I am now annoyed beyond compare. I have spent over R100 on airtime phoning Makro and the call centre and I am still waiting for them to deliver my order.... Nevermind the staff member that answered my call and while I'm talking to her she is having a fat chat with someone else about someone's mom phoning. I don't care if their mom phoned looking for them at work, I have paid for my over due order and delivery. Get your priorities straight!