disgusting customer service
I ordered a washing machine on 29 November 2019 online and to date it has not been delivered. I have made several calls to their call centre and after holding for over 20 minutes, the agent tells me there is nothing they can do from their side and can't give me an estimate on when my goods will be delivered. Your customer service is absolutely disgusting to say the least. Can I just have my money back and i will go buy the damn thing at a shop that actually takes their customers seriously.
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
17 Dec 2019, 17:10Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers and therefore we will make this matter our priority.
We have received your complain and we will be liaising with relevant department and senior management regarding the delivery of the order and thereafter we will be able to provide feedback, please also note that feedback will be relayed within the next 24-48hrs.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers and therefore we will make this matter our priority.
We have received your complain and we will be liaising with relevant department and senior management regarding the delivery of the order and thereafter we will be able to provide feedback, please also note that feedback will be relayed within the next 24-48hrs.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Makro's reply17 Dec 2019, 17:10
Official
Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers and therefore we will make this matter our priority.
We have received your complain and we will be liaising with relevant department and senior management regarding the delivery of the order and thereafter we will be able to provide feedback, please also note that feedback will be relayed within the next 24-48hrs.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers and therefore we will make this matter our priority.
We have received your complain and we will be liaising with relevant department and senior management regarding the delivery of the order and thereafter we will be able to provide feedback, please also note that feedback will be relayed within the next 24-48hrs.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team