Disgusting Customer experience

After my review I was advised my item will be canceled, 7 days later I emailed Ntabeleng Tikoe who was working on the case to ask about my refund.. did I even get acknowledgement or a response from her, No!!! I paid to put the TV up it has now gone above the time frame n I lost my money, this refund better reach my account ASAP with compensation for airtime spent and all this hustle, we won't believe what will happen next, I'm one Patient and loyal customer but don't get annoyed to this point. Hope to hear from you