Disgusting bad customer service!!!!!!

<p>Ive called Makro Head Office today 12 January 2017 many many times to try and find out when they will send the sms so that i could get the voucher to replace my washing machine!!!! I was told Mr Naidoo will contact me before 12pm. I called at 9am. I called several more times only to be told i will receive the sms before 12pm. I called again and they told me at 14:30 i will receive the sms in 15 minutes. It had now been an hour and i havent received anything!!!!! I am highly annoyed at this appalling service I received. I suggest you pull up your socks and contact me immediately!!!!!! I want a new washing machine like yesterday and will not be referring anybody to buy at Makro at all. I am disgusted in this service. Please phone me asap!!! Thank you. </p>