Disgusting Attitude

I am disgusted by the way I was treated by your staff at your Riversands branch. I phoned in to query about whether a particular wine was available. After explaining myself a dozen times to as many people I finally got an answer. Why is it so difficult to get a response for such a simple query? However, the cherry on the top was when I spoke to a man who bluntly told me he could not assist as he was on lunch break with no offer to hand me over to someone who could assist. **** poor from an otherwise good company. Can't say I will be there soon, if not at all if that's the reception I receive over the telephone