Disgusting and extremely unprofessional service!!!!

I placed an online order on the 29th of November 2021 and the order was split into three without me being notified and after the second order split was received they went quiet and did not communicate anything to me, senf an email and was told that my liquor order was delayed due to a strike, I was not waiting for alcohol to be delivered clearly the person responding to the email did not bother checking was outstanding for delivery and was told its being escalated and nothing happened until the 24 of December 2021 which is clearly the Christmas holidays and was almost a month after the order was placed and now on the 8th of January I get called to be told someone will call me to apologize I mean what ******* is that, what is the point of having turn around times if they not adhered to and no communication whatsoever is sent to the client, should I not take my well deserved break and go on holiday because of someone is *********** and doesn't care about doing their job and get told I will be called and told sorry for the inconvenience caused, how appalling can customer service get