Disgusting and Disappointed

I'm so disappointed and disgusting at Makro Alberton for the service and treatment I received. Because of their lack of planning, we were in the bulk queue for more than 2 hours. I was told that I would be the only person in the line and landed up doing the job for the Makro by telling people the line is closed. Customers were getting angry at me like I decided to close the line. Eventually I complain to management and Erika got more Tellers however David still left me to tell people that the line is close while he appointed someone. Another customer came and when I told them that the line is close then the customer refuse to leave. Josiah told the client it's OK however starting fighting with me like I'm wrong. I do not work for Makro and feel that Josiah had no right to treat me unfairly and never allowed me to explain. I eventually left my trolley. Please note this situation has cause me to no longer shop at Makro. Left with my family hungry and no groceries. I would to be paid for doing your staff job and being mistreated by your staff