Disgusting

I ordered a washing machine and a fridge online on the 13/12/2019, and the app says delivery is within 7 to 10 days which means 10 days later would be 23/12/2019. I got a call from Makro on the 19th saying my items were going to be delivered the following day, I waited the entire day and there was no delivery made or any phone calls to advise if there had been any delays. so I practically waisted a whole entire day and when I called them around 5 I was told there was no delivery set for that day under my order with no apology or any further explanation. Eventually on the 24th the washing machine was delivered But there was no fridge. I called Makro same day and I was told that the store that was meant to deliver had ran out of stock so they had enquired with another store which still had stock and I was promised to receive it soon. I called again On the 30th, which was 6 days later and was told that they have requested for the courier to go collect the fridge for delivery so I would receive it in a few days. Today is the 3rd of January and still no fridge, when I call I am being told that no courier have been requested to collect the fridge and was asked to be placed on hold. I was on hold for a while until the call was dropped on me. I waited a few minutes hoping for a call back but I was never called back. I called again and waited in their queue again for about 10 minutes and spoke to another agent and explained the same thing and was placed on hold and again the call was cut. This time I had told this agent that I am not comfortable with being placed on hold coz the last agent to place me on hold cut the call and never called back however, this agent promised that if the call cuts this time he was going to call me back immediately and it’s about 18 minutes later and still haven’t been called back. I am just tired and drained emotionally and financially by the disgusting service that Makro provides. I have called them about 5 times and every time I call I need to at least buy R35-R50 airtime so it can last me long enough for their queue and to be also placed on hold by all the agents that I have spoken to and I am still left without a fridge. I just don’t have any fight left in me, I don’t have money to go buy another fridge elsewhere as Makro took the money and I still need to spend more money chasing on them, I’ve just honestly given up.