1 reviews | Active since Jan 2013
DISGUSTING!!!!!!!!!!
No Service from Makro! Ordered a tv online (27 Nov 19). Today is 12 Dec 19 and still have not received the item. Timeline: Ordered and paid for item 27 Nov 19 Followed up 02 Dec 19 with Ntombi (ref 414335) advised that someone will contact me still waiting for that call Followed up again 11 Dec 19 spoke to Lindi escalated again also advised someone will call me still waiting for the call Checked the status this morning 12 Dec 19 - to my surprise item showing delivered Called in spoke to Karabo 12 Dec 19 - to check what the hell is going on - stayed online for 30mins asking to speak to a manager - was politely put on hold and then the call dropped on me
One would expect an organisation the size of Makro would at least know how to deliver an order!!!!!!!!!!
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
As per our recent telephonic conversation, Please be advised that we are dealing with the relevant departmental managers to have your order sorted out soonest.
We will revert back to you with feedback within a period of 24 to 48 hours.
Once again we do apologise for any inconveniences caused in this regard.
Hope the above is in order
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
As per our recent telephonic conversation, Please be advised that we are dealing with the relevant departmental managers to have your order sorted out soonest.
We will revert back to you with feedback within a period of 24 to 48 hours.
Once again we do apologise for any inconveniences caused in this regard.
Hope the above is in order
Kind Regards
Makro Hellopeter Team