YI
Yumnah I

1 reviews | Active since Sept 2013

29 Feb 2016, 20:09

Disgusted, Pathetic, Horrific & Bad service !!

This evening (29 April 2016) i went to Makro to take advantage of their special leap year offers. When it came to closing time, i went to the cigarette counter where i was told i cant help you, go over there!! ***!! She then told me this is less than 4 items only and i asked her, where is the notice that says less than 4 items only. She said look infront and to my surprise there was no notice. I then asked her to serve the people waiting behind me and call te supervisor. I was disgusted when they spoke i there language right in front of me. I told the supervisor and she told me ok she'll serve you. Then she has the audacity to tell me i cant help you because you don't have a makro card, like blunt and absolutely rude!! *** are you employing people who has no ****ING people skills. I then got a makro card from my father and as she's scanning the items she tells me i cant scan this because theres no barcode on it!! i tell her ok then scan 1 of the other juices and wait for it, she tells me(the customer) that i must go fetch another one because it must be tropical flavour. After 10 minutes he comes back with a different juice type because there is no tropical flavour bardcode to scan.

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Replies (1)
Makro
Makro's reply02 Mar 2016, 08:10
Official
Hello yumnahisaacs25,


Thank you for taking time to raise your dissatisfaction.

Complaints of this nature are taken very seriously. Your complaint has been brought to the attention of the Manager concerned, who will take corrective action to ensure that further incidents of this nature are avoided.

I apologise for the annoyance/inconvenience that this may have caused to you. The company is actively working to improve service levels and your feedback has proved to be invaluable.


Regards
Mmule Moropa