IR
Isla R
1 reviews | Active since Nov 2019
28 Nov 2019, 10:07
Disgusted!!! Manager too busy to speak to client!!!!!
Waiting 3 weeks for order! Our company ordered online, made payment in full and we are still waiting for the products. We buy online for convenience, but what is the point if it takes longer than shipping from overseas!!! I have been shunted and shoved around trying to find out where the products are via several phone calls. I been told by the Makro that the manager is too busy with clients to speak to me... as a reoccurring client, this is appalling.
Not impressed at all, and don't recommend working with them
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
28 Nov 2019, 11:29Good day Isla,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Makro's reply28 Nov 2019, 11:29
Official
Good day Isla,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
IR
Isla R's updateReviewer Update
29 Nov 2019, 15:07Hi. Thanks for this. We got our order. HOWEVER, the person who delivered the products said us us that he doesn't understand why we are making a big deal about it, because "a customer in person takes preference over a person online". How is any client more important to another... is this an excuse for being weeks late on an order? This is not the level of customer service that is expected of Makro and these irrational justifications. I recommend we receive a credit for all of this ongoing hassel.
Thanks
Thanks
IR
Isla R's update29 Nov 2019, 15:07
Reviewer Update
Hi. Thanks for this. We got our order. HOWEVER, the person who delivered the products said us us that he doesn't understand why we are making a big deal about it, because "a customer in person takes preference over a person online". How is any client more important to another... is this an excuse for being weeks late on an order? This is not the level of customer service that is expected of Makro and these irrational justifications. I recommend we receive a credit for all of this ongoing hassel.
Thanks
Thanks