Disgusted Makro Online Customer

Frustrated customer doing purchases on Makro online-MAK***- and receiving the incorrect product after a long wait . I am an extremely frustrated customer. I had placed an order for Makro online on the 17.01.2025. It was a delivery for 3 items being delivered on 3 different days . I received the first 2 orders and the last one I had to keep on following up on . On Friday 24.01.2025- 10 days after the order was placed I tried calling Makro because there was no tracking on the portal for this order which was supposedly packed on the 20th . The guy that assisted told me they will find the order and update the portal. On Saturday I logged a query, no feedback. On Monday I called and spoke to another gentleman who managed to expedite the order for me. When I checked the app it was an order placed by SS traders. 12 days later of this order I received my order but instead of a silicone s**** set I received a hairdryer. Seriously 😒 this is something I paid for and waited mighty long and still got the wrong delivery. Makro needs to have a better communication between their suppliers. It's actually terrible with the service that I have received and the consultants keep on saying it's all they can do ??, We not allowed to speak to the manager , like WHAT THE ACTUAL HELL!!! Is that the level of customer service that we aren't able to escalate things like this . Be careful of shopping online at Makro especially SS Traders . This is disgusting. Makro online are a bunch of ******* they take people's money and don't give them what is due to them. It's now been a month and 4 days later and still nothing done .