Disgusted Makro customer from Upington

I've recently bought a 75 inch TV online from Makro and thus far it has been a nightmare experience. an experience I would not wish upon my greatest enemies. I bought the TV online for R19 999 on the 22nd of July 2020. on the 27th Makro informed they could no longer deliver the set due to shortage of stock countrywide. on the 29th I've cancelled the order via email with proof of payment as well as my banking details for the refund. they committed themselves to refund me within 7-10 working days. on the same day I bought a 82 inch TV from Digital Experience and received my order without any hassles on the 31st of July. Makro then, while the finance department was busy with the refund, on the 9th working day send a TV set down from Cape Gate store. I then had to ask them to pick up the TV and courier it back to Cape Town, because I've already cancelled the order. the set was eventually couriered back to the store in Cape Town. its the 31st of August and still I have not received my refund. I've made hundreds of phone calls and send numerous emails with no success. the last lady I spoke to on the 28th of August promised me a refund within 48 hours, but none has been received up to date. I would never ever in my life purchase anything from MAKRO ever again!!!!! I am utterly disgusted with their service or rather lack of service, if any at all!!!