1 reviews | Active since Jun 2016
Disgusted in Makro's customer service.
<p>I am very disappointed, disgusted and unhappy with service received from makro. I had sent in a set of cordless phones purchased from makro for repairs (6 November 2016). From then till yesterday (1 December 2016) no correspondence received from makro. I called last week and they had promised to call me back and they did not. I called yesterday and eventually they got back to me telling me that they are waiting for a part and cannot tell me when the phones will be fixed or when I will receive it. I find this very unprofessional for such a huge company like makro to give such **** service (I will definitely not be referring makro to anyone and I will tell them of the bad service I received). I wonder how long it’s going to take makro to return my repaired phones.</p>
Till date after putting a complaint still no response from Makro. Thursday we were told they were waiting for a part to repair the phone and could not tell us by when we would recieve it. This morning when we had called to find out how far is the repair, we were told it could not be repaired due to lightning damage. My question they were waiting for a part to repair it where did the lightning damage come from? (why werent we told Thursday that it was lightning damage?). this is the fourth week running with no response from them. I will defnintly take it further becuase it doesnt look like makro is worried about their customer service and name. (rating -10)
Till date after putting a complaint still no response from Makro. Thursday we were told they were waiting for a part to repair the phone and could not tell us by when we would recieve it. This morning when we had called to find out how far is the repair, we were told it could not be repaired due to lightning damage. My question they were waiting for a part to repair it where did the lightning damage come from? (why werent we told Thursday that it was lightning damage?). this is the fourth week running with no response from them. I will defnintly take it further becuase it doesnt look like makro is worried about their customer service and name. (rating -10)
Thank you for contacting us regarding the phone you purchased. We appreciate the time you took to report your dissatisfaction with our product.
We thank you for bringing this matter to our attention and it is through consumer advice such as yours that we are able to monitor our products and maintain our high quality standards.
We believe our General Merchandise Manager (Sharon Jenneker) has been in contact with you and apologized for the lengthy delay and all issues raised with us have been resolved.
We once more acknowledge the trouble you went through to bring this matter to our attention as it enables us to take the necessary remedial action where required in order to enhance our offering to you.
Regards
Mmule Moropa
Thank you for contacting us regarding the phone you purchased. We appreciate the time you took to report your dissatisfaction with our product.
We thank you for bringing this matter to our attention and it is through consumer advice such as yours that we are able to monitor our products and maintain our high quality standards.
We believe our General Merchandise Manager (Sharon Jenneker) has been in contact with you and apologized for the lengthy delay and all issues raised with us have been resolved.
We once more acknowledge the trouble you went through to bring this matter to our attention as it enables us to take the necessary remedial action where required in order to enhance our offering to you.
Regards
Mmule Moropa