Disgusted

Absolutely disgusted with the complete disconnect between departments. I placed an online order which was shortly cancelled on Makro's side without sending me any notification of any kind on the 26th of Sept 2024. I've been phoning every single day form the 30th to try and resolve why my order was cancelled and to arrange a refund. Every day a customer consultant escalates my call and advises that a manager will call me back as the consultant is unable to speak to any person in finance to verify what my query status is. when insisting on holding onto the line to speak to a manager, the call gets dropped as soon as you get introduced to the manager an the manager doesn't bother to call you back forcing the customer to restart the process all over again. Having a 7 to 14 day waiting period for a refund is absolute nonsense as the 7 to 14 days only start as soon as finance has pulled their finger out and reviewed your request leaving the customer out of pocket and frustrated with dealing with all this unacceptable nonsense. 11 Oct 2024 and still no confirmation as to what is happening with my refund