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Carin P

1 reviews | Active since Dec 2012

14 Jul 2021, 14:52

Disgusted customer

Ive placed an order on 24 June 2021 and received the order on 30 June 2021. Still up to 14 July 2021 the order doesn't show delivered on my profile on the website. 1 of the 2 products that was ordered is the incorrect size. On the 11 July 2021 I logged a refund telephonically and I was told I will be contacted to arrange for collection and the refund will take 14 working days. When I phoned in today 14 July they still don't understand the fact that I want to be refunded for one item as it is the wrong size, they want to refund me for both items. I will not be sending back the correct item and only the item that is the wrong size. But apparently it is to difficult to understand. One thing is for sure I am not happy with the level of service that I am receiving from Makro as they don't understand simple things and doesn't keep the customers up to date with the progress on refunds and returns. I were on the phone for 11 minutes to only get a Im sorry about that mam and still don't have other information regarding my refund. Please get to a point where we know what is going on. If this is the level of service you are giving me I will not be making use of Makro again and rather pay more somewhere else where you actually get somewhere.

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Replies (2)
CP
Carin P's update21 Jul 2021, 11:33
Reviewer Update
So I received a call today from Itumeleng which is arguing with me regarding the process. When I lodges the refund I was told that the money will be in my account on the 7th business day which is today. They only generated the refund on the 19th of July 2021. Why did it take them 5 working days to generate a refund. Was wasn't the couriers despatched sooner to pick up the item to get the refund processed quicker. Makro is taking money within minutes but when it gets to customer services it takes them forever to sort it out. The refund was lodged on a Sunday and only the Thursday after making a scene and phoning numerous times they phoned my husband to arrange for delivery. The parcel was picked up only the Thursday evening so they only refunded me on Monday which will now take 7 - workings to reflect in my account. How can this process work? You are really quick to take money but when the mistake is on your side you take your absolute time and basically do with my money as you please. How do you explain that?? Ive I was given what I ordered in the first place this won't have been an issue to start with!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
CP
Carin P's update22 Jul 2021, 16:50
Reviewer Update
This so pathetic. After once again phoning the customer service line I couldnt get any answers. Mpho Moruthane send me a mail that he needs proof of banking details and id and and and for what???? I was told the refund was processed on Monday. On what was it processed if they dont have the right information?? Why does it states everywhere the refund will be done the same way you paid but know they want proof of banking details?? I am so frustrated I can scream my head off. Everyone is just so pathetic I dont even know why Im still trying to get my money back. Fighting a loosing battle. Useless!!