Disgusted by Makro lack of client-centricity!!!!

Im very disgusted by MAKRO lack of client-centricity. I bought a 49 inch Hisense T.V at Makro Ottery on saturday the 5th of october for R4700. the agent at MAKRO tested the T.V and all was fine, but forgot to seal the box. he advise that it will be sealed on my way, which did not happen. On sunday the 6th i then decided to open the t.v i noticed there was a crack on the screen. when i switched on the t.v there was a crack on the LED and the right part of the t.v was not showing at all. i took the T.V back to Makro and they clearly refused to assist me despite my explanation that i had no idea where the crack came from.

i asked the manager if there was something they could do to help, i was willing to pay a bit extra for the a new t.v as i could not imagine the R4.7K i spent to go in the drain. they categorically refused to help me and told me there is nothing they can do, wow! this strongly disgusted me and clearly shows that such a huge company like Makro does not take their client's situation at heart. shockingly i was leaving the place and the agents were making fun of the situation. so not only i do not have a T.V but the whole R4700 is gone.