TP
Tersia P

1 reviews | Active since Aug 2016

12 Dec 2016, 16:07

DISGUSTED BY MAKRO ESPECIALLY CAPE GATE

<p>I order and paid for 2 gazebos on 25Nov16. To date i have received nothing, but empty promises!! I spoke to Patrick at the Cape Gate store who promised to have my gazebos delivered today 12Dec16. He just did not get back to me at all!! I spoke to Nicky at the Cape gate store on Friday 09dEC2016. She promised me i will have my gazebos no later than the weekend (9 - 10 Dec) Still nothing. I called 12Dec. they put me through to Rudolf the online department Manager. Firstly he answers by saying "yes" I mean "YES!!! who answers like that! He asked for my Mak # which i struggled to find at that moment. Bearing in mind i gave it to them several times already!!! he gave the phone to Patrick and did nothing! ABSOLUTELY!!!!!! NOTHING!!!! THIS IS THE MANAGER!! RUDOLF!!!! i called now and all of a sudden no one is available!!!! I asked to speak to RuDOLF he did not even have the decency to come to the phone he asked the switchboard lady Josephine to ask me my MAK number!!! i am furious i couldve got me the same product even better at Game this weekend, but nOOOO!!! Makro already took my money!!!! this is after promise on promise that they will deliver they just do not!!! I AM SICK AND TIRED OF THIS EXCUSE FOR SERVICE!! THE CONSTANT LIES!!! PROMISES TO DELIVER AND JUST DO NOT BOTHER TO!!!! WHAT NOW!!!! YOU HAVE MY MONEY AND WHAT NOW!!!!!!!!!!!!!</p>

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Replies (1)
Makro
Makro's reply20 Dec 2016, 14:55
Official

Thank you for raising your concern with us,

We acknowledge that fact that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.

I believe the Gazebo was delivered and you were offered a voucher for inconvenience caused.

It’s our goal to retain you as a satisfied customer and we hope to serve you again in future.

Please continue to give us feedback on service received in any of our stores.

Regards

Mmule Moropa