EH
Ethan H

1 reviews | Active since Sept 2019

04 Aug 2020, 08:30

Disgusted by interrogation in the process of a Return of R100!

I feel I.need to express my concerns over this matter, Makro Ottery i was not impressed when I went to return 2 items of under R100..I went to Makro Ottery on the 3rd of August 2020 now as everyone I stand in s line which I do not mind because of the social distancing, I get to the exchange counter and they busy which I understand, the old lady sitting there not sure what she’s doing, I go to her asking if I can return the items, she says use the next till next to her so I’m okay I acknowledge that she’s part of a process that I will wait for the next person, when I get to the exchange the young girl helps me quickly, I get to the old lady and I could see she didn’t seem to want to help the line to move faster, I was insulted when she asked “ from which Makro are you from” i then asked myself you working long a company why would you ask me that? I continue standing and trying to keep calm , someone comes back to over ride the exchange, now I could see that this lady was very inquisitive, now I’m not one to judge but do not ask me Irrelevant things please, she then ask for my I.D and now I’m upset because this has nothing to do with an her or anyone, I’m really DISAPPOINTED and DISGUSTED how people of MassMart “interrogated” me over a R100 return, This old women said she needed to check if it was me, Hello! Do you do this to all employees? I had to vent my opinion because I feel that it was unnecessary because I have to show my Identity to a staff member who does not need to know who I am and where I’m from, yet again it comes down to skin color and being part of the company it’s not suppose to be like that, I do not want to go into detail how I waited by the cashiers for the money because we needed to wait to ask for help by the express till, I the one cashier was just sitting and waiting like she want to go home, I’m sad to say I will not be returning anything anymore I rather keep the unwanted goods, I do not want to go through that process again, it feels like a “ jumbo store”’people are there just to pass time it may se

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Replies (1)
Makro
Makro's reply04 Aug 2020, 09:44
Official
Good day Ethan,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team