Disgusted at customer service

Item: Makro
Rating: 1
Author: Brooke B

It’s has been over a month now and Makro still haven’t helped me and all I get is unfulfilled promises. I still have this broken washing machine at my house and no one at Makro seems to care to even contact me to make arrangements. If this is how your customer service works than I never want to buy from Makro again

Helpful (0)

Replies (1)

Makro's replyOfficial

10 Jul 2020, 16:27

Good day Brooke,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply10 Jul 2020, 16:27

Official