Disgusted at customer service

Item: Makro
Rating: 1
Author: Brooke B

I order a washing machine online and waited for 2 weeks to get the order and when I got it, we realized the machine was actually broken... Now I have gone back and forth with makro and no one seems to want to help me... it’s been almost 3 weeks now and no one has collected the broken machine from my house and whenever I call they say they will follow up etc

Helpful (0)

Replies (1)

Makro's replyOfficial

03 Jul 2020, 10:19

Good day Brooke,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply03 Jul 2020, 10:19

Official