Disgusted and Apalled

Absolutely disgusted with the attitude of staff at Makro Crown Mines. I recently visited to purchase paint and was completely ignored for 15 minutes by the assistant who was pacing up and down the aisle. After asking when we would be able to get assistance he said that he didn't know when because he was busy.

I asked to speak to the floor manager and he said that there wasn't a store manager in. I then asked a neighboring assistant Shaun, who stood with his arms folded saying that the manager wasn't in.

After asking a total of 4 people to get some assistance I was then directed to the assistant manager Stembiso who apologized. Upon waiting in the slow line for the next 20 minutes the assistant manager walked passed and asked why we we still here. When I remarked it was because of his staff he made a racially imp**** comment by saying "there's nothing wrong with MY people" and that "it can't be everybody". We then left it that with the so-called assistant manager.

Upon paying at the cashier, the lady sarcastically handed us our receipt and asked if we were waiting for something, incidentally mistaking us for another couple who she directed elsewhere.

I am appalled at the work culture within the store of sheer rudeness and disdain for customer service, passing snide remarks and underhanded comments when issues are raised.

To top it off, the security at the gate refused to inspect our slip as he needed to "first speak to someone" even though it was simply 3 tins of paint which were paid for in full with no reason for us to wait for him for such a routine check and stamp.

I have been a loyal patron of the store for over 15 years and will never set foot again in what can only be described as a store whose standards have dropped to decrepit levels.

Disgust only begins to describe my sentiment towards the store.