AE
Ammaarah E

1 reviews | Active since Jun 2014

11 May 2015, 08:59

DISGUSTED

ON SAT THE 09/05/15 WE WENT TO THE MAKRO STORE IN CROWN MINES MY FIRST INCIDENT WAS WHILST SHOPPING IN THE STORE THERE WAS A GUY WHO HAD A C***** JACKET ON WHO PUSHED MY SON AND SCREAM AT HIM NAME WAS JOSEPH I THINK. WE ARE CUSTOMERS WHO ARE SUPPORTING THE STORE AND THEREFORE HE HAS A JOB. MY CHILD WAS TREATED WITH DISRESPECT AND SHOVED AROUND AND THE GUY HAD ATTITUDE WHEN I TOLD HIM THAT HE SHOULD NOT TREAT MY CHILD THE WAY HE HAS. THEN WHEN WE GOT TO THE FRONT TILLS A LADY BY THE NAME SIBONGILE TOOK MY HUSBANDS PAYMENT FOR GROCERIES BOUGHT BUT REFUSED TO TAKE PAYMENT OF THE ACCOUNT SHE SAID WE SHOULD DO IT AS TWO SEPERATE PAYMENTS. WE DID AS SHE SAID, THEN SHE CALLED HER SUPERVISOR WHO SAID I COULD NOT MAKE PAYMENT WITH A CREDIT CARD TO ANOTHER CREDIT CARD WHICH WAS HUMILATING AND HAS SCARED US. FIRSTLY THE MAKRO CARD IS NOT A CREDIT CARD AS IT IS ONLY USED AT A MAKRO STORE, THE WAY I CHOOSE TO MAKE PAYMENT IS NO ONES BUSINESS AND IT SHOULD BE ACCEPTED. THEN WITH REGARDS TO ME EBUCKS WHEN PURCHASING ON MAKRO CARD I DID NOT RECEIVE ANY EBUCKS AS THEY NOT AFFILIATED BUT ON MY PAYMENT I OUGHT TO USE MY CARD AS I AM MAKING PAYMENT FOR GOODS I BOUGHT AT MAKRO. I AM DISGUSTED

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Replies (1)
Makro
Makro's reply11 May 2015, 10:05
Official
Hello ammI,


We acknowledge the receipt of your complaint and will revert to you at soonest.


Regards
Makrocare

Best regards,